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COVID-19 Information and Updates

This webpage was last updated on Jan 10, 2022 @ 1:29 pm

Safety and Sanitization

COVID-19 safety and security are the most important things to us. Our owners, guests, and staff are all important to us. As always, we are working very hard to keep our properties clean at the highest level of cleanliness and hygiene. Keep an eye on the CDC  cleaning and sanitizing standards for the coronavirus, COVID-19, to ensure our staff is safe.

Our cleaning and sanitizing procedures, designed to fight a wide range of viruses, including COVID-19. We have added to them to make them more sanitary and help fight this virus. Cleaning, sanitizing, and personal hygiene, have been strictly encouraged as part of our best practices.

Employee and Guest Safety

It’s very important for us to support our team and keep them safe so that we can keep our properties clean.

Handwashing is important to prevent the spread of viruses and bacteria, so our team is reminded to wash their hands.

Use of PPE: Our team must wear new gloves when they clean each unit, to make sure that we don’t spread germs while we clean. There must be a social distance of at least 6 feet between guests and employees when masks must be worn by everyone.

Smaller units are usually cleaned by one housekeeper. When more than one housekeeper cleans the house, they use social distancing techniques to keep them apart. If a member of the team is sick, they must stay home until feeling better so everyone else stays healthy. Masks given to everyone on the property and in public areas where 6ft social distance or more can’t be kept. All guests and employees must wear masks.

Cleaning Products and Procedures

The right products and processes are put in place to ensure proper cleaning, especially when you are fighting COVID-19. This is very important.

People use the cleaning and sanitizing products for COVID-19 to clean and sanitize the hard and soft services in each home. They do this by using the products. It is also possible to use sanitizers made for the hospital.

Guest check-outs dictate a full clean and require complete sanitizing, every time they come out of the house or apartment. Check-in cleans before a new guest can arrive.

We have been more often cleaning and sanitizing elevators, door handles, light switches, and room keys. These are all places where people can see them.

Owner and Guest Responsibility

We are also hoping that owners and guests will follow smart rules and clean up after themselves during this time. During these occasions, it’s vital that everyone does their share to reduce the spread and contact to a minimum.

We will continue to closely track recommendations by the CDC and WHO and will adjust our processes as advised.

Current Cancellation Information

It’s important to us that you’re concerned about travel because of recent news about international travel and personal hygiene. Because of this, Water Street Inn has changed its cancellation policy to better reflect these changes.

Cancellation Policy and Exceptions to Cancellation Policy

Cancellation policies and terms and conditions won’t change because of Covid19/fears of travel/limited services in other businesses/restrictions on services allowed by other service providers/restrictions on the operation of lodging facilities with limited services/etc. We have a cancellation policy like this:

It takes 7 days to get your deposit back from Labor Day until June 1. There must be a 14-day notice to get your deposit back if you make a reservation from June 1 to Labor Day. Refunds are not eligible for parts of a stay not used because the guest arrived late. For early departures, refunds are only given if the rest of the reservation rents. With less than the required cancellation notice, only if the whole reservation rents again will the deposit be eligible for a refund. Please note that all cancellations are subject to a $25.00 service fee, so make sure you know that.

 

Travelers Insurance

Some or all of the cancellation fees MAY be typically be covered by Travelers Insurance. We offer coverage through CSA Insurance, as an option, during the reservation process on our website. We recommend you contact them directly to see which options and coverage may be available to you. Their phone number is 1-866-999-4018.

We are closely monitoring government directed guidelines. We will re-evaluate our policies at appropriate times based on these guidelines.